This week only. Clean formulas, soft hands, good timing.
Candles
What are your candles made of?
Our candles are made with Canadian beeswax, coconut wax and lead-free natural cotton wicks. You won’t find any other waxes or ingredients hiding in there!
Our candles are scented with either:
- A blend of premium fragrances + essential oils that are clean-burning, phthalate-free and paraben-free. Most of our scents are made this way.
- A blend of pure essential oils (our Natural Collection)
Read this blog for more details on our premium fragrances and why we don't use essential oils exclusively to scent our candles (the answer might surprise you!)
How and where are your candles made?
Our candles are hand blended and poured at our studio & shop in Edmonton, Alberta. Every part of the process is done by hand by our small team of women.
Do your candles have strong scents?
They’re designed to fill a room with a beautiful, inviting scent without being overpowering. We aim for balance, with a scent that feels cozy, not cloying.
What’s the best way to care for my candle and how can I fix any tunneling?
Burn until the wax reaches or is close to the edge of the vessel, trim the wick between uses, and don’t burn for more than 4 hours at a time. Beeswax is quite forgiving (as compared to other waxes like soy) and will usually sort out any tunneling issues as it burns down.
How long do your candles burn?
Our candle jars typically burn for 45–50 hours. This can vary slightly, depending on:
- How long you burn it each time (we recommend 2.5 to 4 hours, not longer)
- How well you care for the wick (we recommend trimming it to ¼” before each burn)
- Altitude and other air conditions, such as drafts etc
Are your candles safe to burn?
Yes! Beeswax is the cleanest burning wax there is and it can even purify your air. Our candles are free from harmful ingredients like phthalates and parabens, and our wicks are lead- and zinc-free.
Just be sure to follow safe candle burning practices (find more on that here)
Reed Diffusers
Are your reed diffusers safe to use in my home?
Our reed diffusers and room sprays are vegan, allergen-free and zero VOC. They are made from naturally derived ingredients and are safe to use in your home.
What are your reed diffusers made with?
An allergen-free, vegan and zero-VOC diffuser base oil, scented with our premium fragrance + essential oil blends for a subtle and continuous scent experience. No flames, no fuss.
All our fragrances are phthalate and paraben-free to ensure they contain no headache-inducing or toxic ingredients.
How long do your reed diffusers last?
Each reed diffuser lasts typically 6 months or more, depending on room temperature, airflow, humidity and how often you flip the reeds.
We've had some customers come back to us and say theirs is still going after a year!
Are the reed diffuser bottles refillable?
We don’t refill your own bottles on demand, but you can purchase our “Refill” bottles of scented oil to use with any existing reeds you may have on hand, or to decant into another diffuser vessel you have. Just select the “Refill (bottle only)” option for any reed diffuser.
How can I make the reed diffuser scent stronger or lighter?
Add more reeds for a stronger scent, or flip the reeds every few days. For a lighter aroma, use fewer reeds and flip less often.
When should I replace my reeds?
Your reeds typically last 3-4 months, but they may need refreshing sooner. A good rule of thumb is to flip them every 1–2 weeks to keep the scent going, and replace them every 1–2 months if the scent starts fading even after a flip, or if they look dark, dusty, or discoloured. You’ll also want to swap in fresh reeds any time you switch to a new scent, since the old ones hold onto fragrance and the two will mix.
Signs You Need New Reeds:
- The scent is faint, even after flipping.
- The reeds are dark and fully saturated with oil.
- The reeds are dusty, dirty, or discoloured.
Why does your Lavender Unwind scent not come in a reed diffuser?
As one of our bestselling scents, this seems weird, right? In our testing, Lavender Unwind just didn't perform well as a reed diffuser — the scent didn't translate the way it does in the candle or essential oil blend. Our Lavender Unwind essential oil blend is better suited to ultrasonic diffusers and simply doesn't carry well through reeds.
We never want to put something out that we don't think is awesome, so we skipped this one.
Room & Linen Sprays
What are your room and linen sprays made with?
Our room and linen sprays use a plant-derived, readily biodegradable base with proprietary odour eliminating technology — meaning they don't just mask smells, they actually neutralize them. The formula is vegan, phthalate-free, and Prop 65 compliant. Depending on the scent, some blends contain alcohol and some don't, but all are scented with the same phthalate-free fragrance and essential oil blends we use across our home fragrance line.
We do have a couple sprays scented with only essential oils - you can find those here
Are they safe to spray on fabric?
Yes, they're safe to use on most fabrics including bedding, curtains, and upholstery. We'd recommend avoiding delicate materials like silk and leather, and it's important to doing a quick spot test on anything you're unsure about before going all in.
How do I use them?
Shake gently, then spray 8–12 inches away from surfaces and away from you. A few spritzes go a long way. Use them on your bedding before sleep, on a couch throw after a long week, in a bathroom, or just into the air for an instant reset.
Please avoid pets & their bedding (their noses are much more sensitive to fragrance), and avoid inhaling before the spritz has settled.
How long does a bottle last?
That depends on how often you use it, but most people find a bottle lasts at least a few months with regular use. If you're the kind of person who spritzes liberally (no judgment!) you might go through it faster.
Do they have a shelf life?
We recommend using them within 12 months of opening for the best scent experience. Stored in a cool, dry spot away from direct sunlight, they hold up well.
Did you recently change the formula?
We did! The original formula was strong — like, one spritz in a small bathroom was likely too much. We went back to the drawing board based on that feedback, meticulously re-tested everything, and dialed the concentration down so that 2–4 sprays is the right starting point for most spaces. Same scents, just way more liveable.
How do they compare to a candle or reed diffuser?
They're a different kind of experience. Candles and reed diffusers create an ambient, ongoing scent in a space. A room spray is more intentional — an instant hit of scent exactly where and when you want it. A lot of our customers use all three together depending on the moment.
Our Shop in Edmonton
Where is your shop located?
You can find us at 7312 50 Street NW in Edmonton, Alberta, Canada. We’re proud to be part of the local community! Come say hi, browse our curated goods, and discover your new favourite scents.
What are your store hours?
We're typically open from Tuesday to Saturday every week. Our hours may vary slightly by season, and we usually have extended hours in December for holiday shopping.
You can always find our most up-to-date hours here on Google.
What kind of products do you carry in-store?
We carry our full lineup of Misiyo candles, reed diffusers, room & linen sprays and essential oil blends, all made in our studio right behind the shop.
We also carry a curated selection of handmade and thoughtfully sourced goods from Canadian and indie brands including local ceramics artists, jewellery, natural bath & body care, accessories, taper candles and candle holders, cozy textiles like robes, Turkish towels and blankets, along with stationery, puzzles, embroidery kits and other gifts. It's a cozy mix of small-batch and slow-made finds.
Do you carry other local brands?
Yes! We love supporting fellow makers and carry a curated collection of Canadian and local artisan brands that share our values of quality, sustainability, and good design.
Is your shop wheelchair accessible?
Our building is older and unfortunately the front entrance isn't wheelchair accessible. That said, we do have a more accessible entry through the back of our warehouse that we're happy to use — just note that this is weather dependent and won't work during snowy or icy conditions, so it's best suited to the warmer months.
If you'd like to visit, please reach out ahead of time so we can make sure everything is set up for you. You can email us at hello@misiyo.com or call us at 780-244-0414 during open hours and our team will be happy to help arrange a time. We'd truly love to have you visit!
Can I bring my dog?
We’re a pet-friendly shop—well-behaved pups on leash are always welcome!
Do you offer gift wrapping?
We do! Let us know at checkout and we’ll wrap your items beautifully in eco-friendly materials. It’s complimentary with a minimum purchase and always a joy for us to do.
Do you host events or workshops?
We don’t have the capacity to host workshops at this time, but we do have sales events and special promotions from time to time. Follow us on Instagram (@misiyoshop) or join our email list to hear about seasonal pop-ups and special events in the shop.
Our Giveback
Does every purchase make an impact?
Yes, every purchase truly helps! Every home fragrance product we make ourselves in house, like our candles, reed diffusers, room sprays, and essential oil blends, contribute directly to our giveback by funding one month of health insurance for someone in Rwanda when purchased.
Purchases of other products in our shop don’t directly fund the giveback, but they help support our small business, cover operating costs, and allow us to keep the mission going.
How does your giveback program work?
For every product we personally make in house at Misiyo, whether it’s a candle, reed diffuser, room & linen spray or essential oil blend, we provide ONE MONTH of health insurance for someone in need in Rwanda when that product is purchased. It’s built into the heart of our business; a one-for-one model we've had from the start.
Why Rwanda?
Our roots are connected to Rwanda through personal relationships and past work. It’s a place that means a lot to us, and where even small efforts can make a life-changing difference in access to care. Visit our Giveback page to learn more.
What kind of health insurance is provided?
We partner with a local non-profit in Rwanda, the Irere Foundation, to find the people who are in need of coverage and then we fund the coverage through Rwanda’s national public health care system, which includes access to doctors, hospitals, and essential medications.
Is this a one-time donation or ongoing support?
It’s ongoing. We commit to providing full annual coverage (12 months) for each individual we support, not just a short one-time gesture. Our goal is sustainable, long-term impact.
Can I learn more about the people you support?
We are also working on some new blogs in order to share their stories—coming soon!
Shipping + Packaging
How long will it take to receive my order?
Lead Time: We typically pack and ship orders within 1–2 business days, but during peak times it may take up to five business days for us to pack and ship your order.
Delivery Time: You’ll receive tracking info with an estimated delivery date as soon as your order is picked up from our warehouse by the courier (which can take up to 3 business days). Once they have picked up from us and your tracking details have updated, here are typical delivery timeframes:
- Alberta: 1 to 3 business days
- Western Canada: 2 to 3 business days
- Central & Eastern Canada: 5 to 7 business days
- USA: 7 to 14 business days
Please note that rural locations usually take longer, and these are only estimated timeframes and are not guaranteed.
Which shipping carriers do you use?
We use reliable couriers for most orders like UPS, Canpar and Purolator. If you’re shipping to a PO box, we’ll send your package via Canada Post or USPS.
Do you offer free shipping?
Yes! Orders over $125 (pre-tax and after discounts) ship free within Canada. No code needed—it’s automatic at checkout.
Do you ship internationally?
Right now we're shipping to Canada and the USA. Shipping costs and any applicable duties will be shown at checkout so there are no surprises. We're not shipping to other international locations at this time — stay tuned!
Is your packaging eco-friendly?
Yes, our shipping materials are recyclable, reusable, or compostable whenever possible. We’re always looking for ways to ship sustainably without sacrificing product safety.
Essential Oil Blends
Are your essential oil blends 100% pure?
Yes. They’re made with pure, undiluted essential oils. No carrier oils, no fillers—just clean, high-quality botanicals.
How do I use them?
Add a few drops to a diffuser, ceramic oil stone, dryer balll or bowl of warm water to naturally scent your space. They’re perfect for creating a calm, cozy environment throughout your home.
Can I use them on my skin?
No, they are not safe to apply directly on your skin. Our essential oil blends are not diluted and thus are not intended for topical use (which goes for all pure essential oils). Always keep them away from skin, eyes, and pets. If you do want to apply them topically, a safe dilution rate would be 1%–2% into a carrier oil. Please use caution and discontinue use if any irritation occurs.
We carry skin-safe wearable essential oil blends in our boutique - find those here
Can I use them in the bath?
We don’t recommend it. Because these are pure oils, they won’t disperse safely in water and could irritate the skin. Stick to diffusing for best results.
Are they safe to use around pets or kids?
Essential oils can affect pets and little ones differently. Always exercise caution, use in a well-ventilated area and consult your vet or healthcare provider if you have concerns.
Have a question we didn't answer here?
We'd love to hear from you! Please email us at hello@misiyo.com, or use this contact form to get in touch. We'll respond to you as soon as we can!